Reference

Legal framework for your cap jiki account

Q: How do I request account verification if I believe my identity was not properly checked?

Email support@capjiki.xyz with your player ID and the date you registered. Our compliance team will review your account file within seven business days and confirm the verification steps that were taken or, if needed, request updated documents.

When you open an account with us, you enter into a clear agreement about how your funds are held, how your data is protected, and what happens if…

Data privacy standardsAccount termination rulesWithdrawal and dispute processCookie and tracking policiesSupport contact channels

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Our commitment to account transparency

cap jiki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

cap jiki holds your deposits in segregated accounts separate from operational funds. When you fund your account via DANA, OVO, GoPay or QRIS, that transaction is recorded and linked to your unique player ID. Withdrawals are processed only after identity verification is complete and your account

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balance is confirmed. We retain transaction records for a minimum of seven years for regulatory compliance. All communications with our support team are logged. Where local law permits, we offer account access and data export upon request. Dispute resolution follows a documented process: you contact support
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within thirty days of the transaction, we investigate and respond within fourteen calendar days, and escalation to an independent arbiter is available if you disagree with our decision.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL QUESTIONS ANSWERED

How to reach us about your account terms

Questions about your account agreement, data privacy, or how cap jiki handles your information? Our support team responds to legal and policy queries through multiple channels. Email is best for detailed questions; live chat handles quick clarifications. We aim to respond to all legal inquiries within two business days.

Team online

Email support

Send account or policy questions to [email protected]. We respond within two business days. Include your player ID and the specific policy question so we can help faster.

Live chat

Available during Indonesia business hours (09:00 to 17:00 Jakarta time, Monday to Friday). Our team can clarify policy terms or direct you to the right document instantly.

Data access request

Request a copy of your personal data or account history via support ticket. Requests are processed within thirty days where local law permits. Include your account email and date of birth for verification.

HOW WE PROTECT YOU

Data handling and account security measures

Your account security and data privacy are not generic statements at cap jiki—they are operational practices.

Encryption standard

All login credentials and payment details travel over TLS 1.2 encryption. Your password is hashed and never stored in plain text. We do not retain full payment card numbers—only the last four digits for your reference.

Cookie transparency

Session cookies track your game history and live-table preferences. Analytics cookies show us which games you open and how long you play. No third-party ad networks see your personal data. You control cookies through your browser.

Account closure

Request account closure via support ticket. After thirty days, all remaining balance is transferred to your DANA, OVO, GoPay or registered bank account on file. Account data is anonymised after two years except where law requires longer retention.

Fraud detection

Unusual withdrawal patterns (large sums, multiple destinations, rapid successive requests) trigger a verification call. We contact you using your registered phone number before processing the withdrawal. This protects your account from unauthorised access.

Data export rights

Where local law permits, you can request a copy of your personal data in machine-readable format. Submit your request via [email protected]. We provide the export within thirty days at no cost.

Security incident reporting

If we detect a breach affecting your account, you are notified within 72 hours via email and SMS to your registered number. We publish a summary of remediation steps taken and offer password reset assistance.

Frequently asked legal questions

These answers address the policy questions our players ask most often about account terms, data rights and how disputes are resolved.

Dormant accounts are not automatically closed. Your balance remains available when you return. After twelve months of inactivity, we send a courtesy notification email. If you need to close your account, contact support and we will process that request within five business days.

Yes. Log into your account and navigate to Settings → Account History → Export Data. You can export deposits, withdrawals and game sessions as a CSV file going back to your account creation date. This export is available whenever you request it.

We investigate withdrawal disputes within fourteen calendar days of your report. If the transaction was processed by your bank or payment provider (DANA, OVO, GoPay, QRIS), we liaise with them directly. You receive a written response with our finding and any next steps.

No. We do not sell, rent or lease your personal data. We may share anonymised gameplay statistics with game developers to improve their titles, but your name, phone number and payment details remain private unless you give written consent.

Email [email protected] with your player ID and the date you registered. Our compliance team will review your account file within seven business days and confirm the verification steps that were taken or, if needed, request updated documents.

Report transaction errors or suspected game malfunctions within thirty days of the incident. For account access issues or policy disputes, contact us as soon as possible. We keep all complaint logs for two years and make them available to you upon request.

Yes. Go to Settings → Security → Active Sessions to see all logged-in devices, their locations and last access time. You can remotely log out any device from that screen. Unusual login locations trigger a security alert sent to your registered email immediately.

Legal framework for your cap jiki account

How to reach us about your account terms

Email support

Live chat

Data access request

Data handling and account security measures

Encryption standard

Cookie transparency

Account closure

Fraud detection

Data export rights

Security incident reporting

Frequently asked legal questions

01 What happens to my account if I do not log in for six months?

02 Can I download all my transaction history?

03 If I dispute a withdrawal, how long does investigation take?

04 Does cap jiki sell my personal information to other companies?

05 How do I request account verification if I believe my identity was not properly checked?

06 What is the time limit to file a complaint about a game or transaction?

07 Can I view which devices have accessed my account?

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