Reference

How We Protect Your Account and Payment Data

Your personal information, deposit records and account activity are protected under our privacy practices.

Encrypted account accessSecure payment processingClear data retention rules
cap jiki How We Protect Your Account and Payment Data
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat

Ask us about your account data, past deposits or privacy settings directly in the lobby. Our support team responds in English during operating hours, seven days a week.

Email Support

Send detailed requests to our privacy mailbox; we'll respond within two business days with copies of your data or clarification on how we handle it.

Account Settings

View and update your contact information, email address and marketing preferences from the profile menu. Changes take effect immediately on your next login.

YOUR RIGHTS EXPLAINED

Data Rights and Security You Can Verify

Request Your Data

You can ask us for a complete copy of every piece of personal information we hold on your account — emails, deposit records, gameplay logs — and we'll send it within five working days.

Update or Delete

Correct your name, email or phone number in account settings anytime. Close your account through the menu and we'll mark it inactive; historical records stay for compliance, but your profile access ends.

Cookies and Tracking

We use cookies to keep you logged in and show you your game history. You can clear them in your browser settings without losing account access; your wallet and transaction history remain intact.

Payment Encryption

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. We never store your full payment credentials on our servers — only a secure token your bank or wallet app recognises.

Data Retention

Active account data stays with us while you play. Inactive accounts are archived after two years of no login; we keep transaction records for seven years to meet local accounting requirements.

Report a Breach

If you suspect your account has been compromised, contact live chat immediately or email [email protected]. We'll reset your password, review your account activity and investigate within 24 hours.

Answers to What You Really Want to Know

No. Your account information, deposit history and gameplay data stay within cap jiki. We only share payment details with your bank or wallet provider (DANA, OVO, GoPay, QRIS) to process your transfers. We never sell or rent your data to marketing companies or data brokers.

Your account profile becomes inactive immediately after closure, and you lose login access. Transaction records are retained for seven years to comply with local financial regulations. If you need faster deletion for specific personal data, contact support and we'll review your request within five business days.

Yes. We use industry-standard encryption and tokenization — your payment details are converted to a secure code before reaching our servers. DANA, OVO, GoPay and QRIS handle the actual transfer; we never see or store your full card or wallet credentials.

Go to the login page and tap 'Forgot Password' to reset it via email. If you think someone else logged in, contact live chat immediately and we'll freeze your account, review recent activity and help you regain access within one hour.

We collect your general location (region level, not street level) to verify you're in a supported area where local law permits access. You cannot opt out of region checks for regulatory compliance, but we do not use GPS or precise location for advertising or analytics.

Look for the padlock icon in your browser's address bar when you log in — that shows an encrypted connection (HTTPS). All data sent to cap jiki is scrambled in transit. If you're on mobile, the app uses the same encryption standard. You can also ask our support team for a copy of our security certifications.

Email support or use live chat to request your data. We'll send you a detailed file showing your name, account history, deposits, withdrawals, device information and any cookies we've set — usually within five working days at no charge.