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Our Terms & Conditions Keep Your Account Safe

When you open an account at cap jiki, you're entering into an agreement that protects both you and us.

Account Verification RequiredWithdrawal Verification StepsRegional Access Rules

What These Terms Cover

cap jiki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply the moment you register and confirm your account details. They cover deposit methods (DANA, OVO, GoPay, QRIS and bank transfer), withdrawal procedures, account suspension rules, and dispute resolution. Access to cap jiki depends on local law, and we keep the right

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to modify these terms with notice. All account holders must be of legal age where they play. When you deposit funds, those credits belong to you until you request a withdrawal; we hold them separately and never use them for our operating costs. Withdrawals are verified
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through the same payment method you used to deposit, and processing times depend on your bank or payment provider—typically 5 to 30 minutes for DANA, OVO and GoPay transfers during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Reach Us About These Terms

Team online

Live Chat

Open the chat bubble in the bottom-right corner of your account lobby. Our team responds during business hours, typically 09:00–22:00 Jakarta time, seven days a week. We handle account, payment and terms questions directly inside the chat.

Email Support

Send account or policy questions to [email protected]. We reply within 24 hours on business days. Include your account email and a clear description of what you need so we can help faster.

In-Account Help

Tap the question-mark icon in your account menu to see answers to common account and Terms questions. If you don't find what you need, use the 'Contact us' link to open a support ticket tied to your account.

YOUR DATA MATTERS

How We Handle Your Information

Account Security

Your login password is encrypted and stored securely. We never ask you for your password via email or chat. Always verify you're on capjiki.xyz before entering login details. Two-factor authentication is available in your account settings if you want extra protection.

Data Storage & Retention

We keep your account data (name, email, payment history, game activity) for as long as your account is active, plus seven years after closure for regulatory compliance. Archived data is held in secure, encrypted servers. You can request a full copy of your data anytime by contacting support.

Payment Information

Your DANA, OVO, GoPay and QRIS details are never stored in plain text. Payment processing uses industry-standard encryption. We don't share your wallet details with third parties; each deposit and withdrawal is tokenised for security.

Cookies & Tracking

We use cookies to remember your login session, store your language preference, and track which games you browse so we can show you relevant updates. You can clear cookies anytime in your browser settings; you'll be logged out and asked to log back in.

Account Closure & Data Deletion

Request account closure in your settings or via live chat. We close the account immediately; your balance is withdrawn to your registered payment method within 48 hours. Historical data is kept per retention rules above; you can request deletion after the retention period ends.

Dispute & Update Requests

If you spot an error in your account data or payment record, contact support with details. We investigate within 3 business days and correct records if needed. You can update your name, email or phone in settings anytime before withdrawal.

Terms & Conditions FAQ

Tap 'Forgot Password' on the login page. You'll receive a reset link via your registered email within two minutes. The link expires after 30 minutes for security. If you don't receive it, check your spam folder or contact live chat to verify your email address.

No. One account per person is required by our Terms. Multiple accounts linked to the same phone number, email or payment method will be flagged and closed. Violations may result in forfeiture of balances. Open one account and use it for all your play.

Go to your Account Settings and select 'Payment Methods'. You can add a new DANA, OVO, GoPay or QRIS account before your next withdrawal. Future withdrawals will use the new method. Old payment details are securely deleted after 60 days of inactivity.

cap jiki does not take a withdrawal fee. Your full balance is sent to your registered payment method. Depending on local law and your bank's policy, tax obligations may apply; you are responsible for reporting winnings per your local regulations.

Verification depends on your payment method. DANA and OVO transfers typically verify within 5–10 minutes. GoPay and QRIS may take 10–30 minutes. Bank transfers vary by institution, usually 1–5 hours on weekdays. We notify you by email once verification is complete.

Contact live chat or email support immediately with the date, time and game/transaction details. We freeze your account during investigation to prevent further activity. Once verified, we restore your balance and help you regain access. Always keep your password confidential.

No. Your account data (email, payment details, game history) is never sold. We share only what is required by law or to process your deposits and withdrawals through DANA, OVO, GoPay and QRIS. Your data stays within cap jiki.

Our Terms & Conditions Keep Your Account Safe

How to Reach Us About These Terms

Live Chat

Email Support

In-Account Help

How We Handle Your Information

Account Security

Data Storage & Retention

Payment Information

Cookies & Tracking

Account Closure & Data Deletion

Dispute & Update Requests

Terms & Conditions FAQ

01 What happens if I forget my password?

02 Can I have multiple accounts?

03 What if I want to update my registered bank account or payment method?

04 Are withdrawals taxed or does cap jiki take a cut?

05 How long does withdrawal verification take?

06 What if I spot unauthorized activity on my account?

07 Do you sell or share my data with third parties?

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